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Privacy Notice

Scope and responsibility

This policy explains how the site handles personal data when you browse the site, place an order or ask for a callback. Personal data means information that can identify you directly or indirectly.

The site is responsible for using personal data fairly, securely and only for clear purposes. Information is shared only where needed to provide services, meet legal obligations or act on your choices.

Information you provide

When you place an order, you may provide your name, delivery address, contact details, order information and any other details needed to process and deliver your purchase. You may also provide information when you contact customer support about an order.

If you use the callback form, you may provide your name, telephone number and details of your request. Please provide only information that is needed for us to respond.

Information collected while browsing

When you use the site, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location and information about how you use the site.

The site may use cookies and similar technologies. Some are needed for the site to work, keep it secure and support ordering. Other technologies may help understand site use or remember choices and are used only where you have given consent.

How information is used

Order and contact information is used to process your order, arrange delivery, answer questions and provide requested support. The basis for this use is the need to fulfil your order or respond to a service request.

Technical information is used to operate, secure and improve the site, while optional cookies and similar technologies are used only with your consent. Information may also be used to keep required records, deal with fraud or misuse and meet legal obligations. Where processing depends on consent, you can withdraw that consent at any time.

Who helps us provide the service

Personal data may be shared with service providers that help complete an order or operate the site. These may include:

  • couriers and delivery services, to deliver your order;
  • payment providers, to handle payments;
  • hosting providers and IT services, to operate, maintain and secure the site; and
  • other suppliers where sharing is necessary for the service you have requested.

Service providers receive only the information needed for their task and are expected to protect it. Information may also be disclosed when required to meet a legal obligation.

How long information is kept

Order and transaction information is kept for as long as needed to fulfil the order, handle questions or disputes and meet legal, accounting and record-keeping obligations. It is then deleted or anonymised where practical.

Callback and general enquiry details are kept for as long as needed to respond and complete any follow-up. Device and security logs are normally kept for a limited period needed for security, troubleshooting and service management. Session cookies expire when you close your browser, while other cookies remain until they expire or you remove them. Records of cookie choices are kept for as long as needed to manage those choices and show how consent was given.

Keeping information safe

Reasonable technical and organisational measures are used to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and suppliers who need the information for their work, and security measures are reviewed when appropriate.

No online service can be guaranteed to be completely secure. If a security incident affects personal data, appropriate steps will be taken to investigate it, reduce the risk and provide any information required.

Your choices and rights

You can ask to see the personal data held about you and request that inaccurate or incomplete information is corrected. You can also ask for information to be deleted, object to a particular use of your data, or withdraw consent where processing is based on consent.

Some information cannot be deleted immediately where it must be kept to fulfil an order, meet a legal obligation, resolve a dispute or protect the site. Withdrawing consent does not affect processing that took place before withdrawal. You can manage some cookie choices through your browser settings. To make a request or ask a question about privacy, use the Contact page.

Changes to this policy

This policy may be updated when the site's services, technology or data practices change. The latest version will be published on this page, and changes apply from the time they are posted unless a different date is stated.