Terms

Using these terms

By using this website or placing an order, you agree to these Terms and Conditions. Please read them carefully before ordering.

Only customers aged 18 or over may place an order. You must provide accurate information and use the website for your own lawful purposes. We may ask for information needed to confirm your age or process an order.

Products and prices

We aim to keep product descriptions, availability and prices accurate. Product packaging, appearance and information may change, and the product supplied may differ slightly from an image shown on the website.

The price, delivery charge and any other applicable charge will be shown at checkout before you submit your order. If we identify a material error in a product description or price, we may contact you before accepting the order.

Ordering online

When you submit an order, you are asking us to supply the selected products. An order is accepted when we send an order confirmation. We may decline or cancel an order where a product is unavailable, payment is not authorised, required information is missing, or the order cannot be supplied safely or lawfully.

If we cannot accept an order after payment has been taken, we will arrange a refund of the amount paid for the affected order or product. You should check your confirmation and contact us through the Contact page if any information is incorrect.

Payment and delivery

Payment must be made using one of the payment methods shown at checkout. Payment may be subject to authorisation and security checks. If payment is declined or cannot be verified, the order may not be accepted.

Delivery charges, available delivery options and estimated delivery information are shown at checkout. Please provide a complete and accurate delivery address and ensure that someone suitable is available to receive the parcel where this is required.

On receiving the parcel, check the packaging and products. If the parcel is damaged, incomplete or appears to have been tampered with, record this with the delivery provider where possible and contact us through the Contact page promptly. Do not use a product if its packaging or seal is damaged.

Changing or cancelling an order

You may ask to cancel an order within the period set by applicable law. Contact us through the Contact page as soon as possible, quoting your order details. We may be unable to stop an order that has already been dispatched.

Some products may be excluded from cancellation where permitted, including products that cannot safely be resold or that have been opened after delivery. Any applicable cancellation restrictions will be explained where relevant.

Returns and refunds

Products eligible for return must be sent back within the period set by applicable law and in suitable condition, unless the product is faulty, damaged on arrival or does not match the order. Do not return medicines or other products if doing so would be unsafe; contact us first through the Contact page for instructions.

Where a refund is due, it will normally be made to the original payment method within the period set by applicable law. We may wait to receive the returned product, or suitable evidence that it has been sent, before issuing a refund where applicable.

Medicines and health information

The information on this website does not replace advice from a doctor or pharmacist. You should follow the instructions of your doctor and the package leaflet, and seek professional advice if you have questions about a product, its use or possible side effects.

Medicines are supplied only in accordance with the requirements that apply to the product, including any prescription or clinical assessment requirements. We may ask for further health information or decline an order where this is necessary for safe supply.

Responsibility and updates

We take reasonable care in operating the website and processing orders. To the extent permitted by applicable law, we are not responsible for loss that could not reasonably have been expected, loss caused by information you provided incorrectly, or events outside our reasonable control. Nothing in these terms affects rights or responsibilities that cannot legally be excluded or limited.

We may update these Terms and Conditions from time to time. The version displayed on this page applies to orders placed after the update. Changes will not affect an order that we have already accepted unless this is required by applicable law or agreed with you.