Questions and Answers

Available payment options are shown at checkout and may vary depending on your order or location. Choose your preferred method and follow the instructions provided before confirming the order.

Payments are processed through a secure, encrypted connection designed to protect information while it is being transmitted. Your bank or card issuer may ask you to complete an additional verification step.

A payment can be declined because of incorrect billing details, spending limits, insufficient funds or a security check by your bank or card issuer. Check the information entered or contact your card issuer before trying another available payment method.

Information such as your name, delivery address and contact details is needed to process and deliver an order. Payment and order information may also be required to confirm the transaction and provide customer support.

Personal information is used to process orders, arrange delivery, respond to enquiries and meet relevant legal or safety requirements. It is handled in accordance with the information explained in the Privacy Policy.

The Privacy Policy explains how personal information is collected, used and protected. If you have a question about your information, you can also contact the customer support team through the Contact page.

Choose the products you need, add them to your basket and enter the requested delivery and payment details. Review the order carefully before confirming it, then keep the confirmation information for your records.

Contact the customer support team through the Contact page as soon as possible with your order details. Changes may not be possible once an order has entered processing or has been dispatched.

Contact the customer support team promptly and provide the correct address and order details. An address may not be changed after dispatch, so check all delivery information before confirming your order.

Follow your doctor’s instructions and read the package leaflet before using a medicine. Ask a doctor or pharmacist about the appropriate dose, possible interactions and any concerns about your health or other medicines.

Orders are prepared in discreet outer packaging without product details displayed on the outside. The parcel carries only the information needed for delivery.

The outer packaging is designed to avoid revealing the contents of the parcel. Product names and health-related details are not displayed on the outside of the package.

You can include any relevant delivery request when placing your order or contact the customer support team through the Contact page. Requests depend on the carrier and may not be possible after dispatch.

Regular shipping takes from 10 business days, while priority shipping takes from 7 business days. Delivery times can be affected by destination, order processing, carrier handling and customs procedures.

Tracking information is normally provided after the order has been dispatched. Use the tracking reference with the carrier’s tracking service to view the latest delivery updates.

Tracking may not change while a parcel is between carrier facilities or waiting for its next scan. If the information remains unchanged for an extended period, contact the customer support team through the Contact page.

Check the tracking information first, as carrier updates may provide the latest estimated position of the parcel. If the delay continues or the parcel appears to be lost, contact the customer support team with your order and tracking details.